frequently asked questions

1. What is the roasting process?

We roast in small, frequent batches to deliver coffee at peak freshness. Our schedule is driven by orders, not inventory—so your coffee ships fresh, not from a shelf.
2. How fresh is the coffee when it arrives?

Every order is roasted fresh and shipped within 3 days to ensure your coffee is delivered at peak freshness.
3. Where is your coffee sourced from?

We partner with farmers in Peru, Mexico, and Bali who carefully select products for quality and unique flavor.

4. Do you offer whole bean and grind options?

Yes! You can choose between freshly ground coffee for convenience or whole beans if you prefer to grind at home for maximum flavor.
5. What is specialty coffee?

Specialty coffee is defined as beans scoring 80+ on a 100-point scale by certified tasters. These premium beans offer exceptional flavor, traceable origins, and sustainable farming. Every coffee we roast meets this standard.
6. How long does it take to receive my order?

Orders typically ship within 2 business days of placement (depending on the day and time your order is placed). Most packages arrive within approximately 5 business days after shipping.

We roast and ship quickly to ensure your coffee and tea arrive at peak freshness. Please note that delivery times may vary due to unforeseen circumstances such as weather conditions or carrier delays.

If you ever have questions about your order, we’re happy to help.
7. Do you ship internationally?

At this time, we ship within the United States only.

We’re focused on delivering fresh coffee and tea quickly and reliably, and limiting shipping to the U.S. helps us ensure quality and peak freshness with every order.

We hope to expand in the future — stay tuned.
8. Are your products organic?

Thank you for asking. At this time, our coffees and teas are not certified organic. While many of our sourcing partners follow responsible and sustainable growing practices, we do not currently carry official organic certification.

We prioritize specialty-grade quality, ethical sourcing, and freshness in every batch we roast and blend. If you ever have questions about a specific product, we’re always happy to share more details.

We appreciate your interest and thoughtful questions.
9. When will I get my order?
10. IS YOUR CHECK OUT SYSTEM SECURE?

Yes, your checkout is secure.What makes it secure:

  • Our website checkout is PCI DSS compliant (Payment Card Industry Data Security Standard), which is the gold standard for handling credit card data. Shopify manages this compliance on your behalf.
  • All data transmitted at checkout is SSL/TLS encrypted (the padlock icon in the browser).
  • Credit card numbers are never stored on your store — they're tokenized and handled by the payment processor directly.
  • Our site infrastructure includes fraud detection tools built into the checkout flow.

If your question isn’t covered here, feel free to reach out. Our team will do our best to help and make things right.